We import most of our products from US and sometimes during transit Kuwait Customs open shipments and inspect all packages. By law courier companies have to abide by the rules and cannot ask them NOT to open a box. Sometimes during these inspections slight damage occur to the outer packaging of a product. If you receive such item, please don't panic. Have a close look at the product for any physical damage or if it is an electric item, use it. 

If you cannot turn it on and you are certain it is damaged then you can report to us for a replacement. We will do our best to resolve this issue as soon as possible